"We have worked with Shelly R. on two separate purchases and she has been great to work with. She knows their products and has learned what we like. She has made furniture shopping enjoyable. We have more to buy after a remodel and we will go back to Shelly for each of the rooms. Shelly and Walter E Smithe understand great products and great customer service." - Ann B., LaGrange
"My husband and I recently purchased a sectional, leather recliner and entertainment cabinet from Shelly R. at Walter E. Smithe in Orland Park. We had worked with Shelly in the past and were so pleased with her service that we decided to contact her again this time around. Shelly has a lot of experience with room planning and is very knowledgeable about the furniture she sells. What I appreciate most is her willingness to come out to our home to see the space we want to furnish and help make the best choices. She is also amazingly flexible with her schedule and was understanding of the difficulties of shopping with a toddler. She even went as far as to offer to run fabric samples out to my car so I didn't have to drag my toddler into the store! Any moms and dads of young ones out there can certainly appreciate that! We are very happy with the pieces we recently received and will definitely return to Shelly in the future." - 5 Star Yelp.com review
"My hat goes off to the Orland Park Walter E. Smithe Furniture Store, and especially to Sales Manager- Michelle R., who helped me thoroughly in my furniture purchases. I literally had just purchased furniture at another furniture store in Orland Park, and was on my way home. I drove by Walter E. Smithe, and something drew me to turn my car around and go into that store. Well, it was the best decision of the day. I walked in, browsed a bit, and Michelle asked if she could help. Within an hour or so, I had found what I liked, now it was time to see if it worked within the room size. With my measurements, Michelle worked with my design and it all came together. I truly had my own designer assist with every step, and all within my price range. I never experienced the service that Walter E. Smithe provided anywere else... - from the moment I walked into the store, to the delivery, and even assisting with the final touches and coming over to see how the room/furnithure worked. (needless to say the other order was cancelled immediately). Family and friends are WOWED!! They love the furniture! It is a comfortable, cozy family room. Walter E. Smithe will be my choice for any future furniture purchasing, and I will share that with many folks too! THANKS WALTER E. SMITHE and MICHELLE R.... JOB WELL DONE!" -5 star Yelp.com review
"Just a note to let you know what a wonderful experience we had with your company. After spending a long day of warehouse furniture shopping and dodging pushy salesmen we popped into your Orland Park Showroom. We were acknowledged immediately but were allowed to explore without being followed around. When Michelle Rodnick came back to check on us we were ready with questions. The free design service was exactly what we needed since the room was oddly shaped and we were transforming it from a kid’s rec. room to an adult area. Michelle visited our home and made the process easy and exciting. The delivery team was also fantastic. From scheduling to installation, everything went seamless. The guys that came out with our furniture were actually excited to transform the empty space. Thank you for providing quality products, skilled salespeople/Designers and customer service staff.
We have already bragged to friends and family of our positive experience with your company." - , Jeff & Cindi T, Joliet, IL