Furniture Warranty & Policy Information | Walter E. Smithe | Chicagoland & IN Area

Warranty & Policies


As a reputable, family owned company in the Chicagoland area since 1945, we know the importance of quality products, supportive warranties, and excellence in customer service. Our promise remains to seek out products that represent superior craftsmanship and style, as well as to ensure our clients are satisfied with their purchases. Questions can be directed to or 1-800- WITH-AN-E.

Click to view our current warranty plan.

Click to view our current SmitheKote® Fabric/Leather Protection Plan

Cancellations and Refunds

Within 24 Hours: Special orders and warehouse stock can be cancelled if Smithe is notified within 24 hours of order placement.

After 24 Hours: special orders and warehouse stock up to $5000 can be cancelled prior to delivery after a 30% cancellation fee is paid. No other cancellations or refunds are available after delivery.

Clearance sales are final.

Accessories purchased off the showroom floor may be returned for a full refund within 14 days if in like new condition. A copy of the receipt and photo ID are required.

Additional policy information available in store

Returns and Exchanges

Most special orders can be exchanged if requested within 14 days of delivery. No exchanges are available after 14 days. Exchanges must be of equal or greater value on like items. Refunds are not available on unused balances. Client pays a 10% fee and any additional amount due prior to placement of the new order. A 25% fee applies to pillows, ottomans, and bedding. Exchange orders must be entered within 30 days of original delivery, and are final sales. Client will pay additional delivery costs for exchange delivery. Additional policy information available in store.

No exchanges or returns on clearance/final sale merchandise, price matched orders, fabric yardage, Reupholstery, refinishing, mattresses, window treatments, or highly customized items. Smithe reserves the right to deny any exchange request.

Since 1945

We design for you.

If you need a little help or a lot, our designers are here to help. Complimentary.

You can find it here.

Your style, your budget, over 200 brands, on trend.

It's built right for you.

We work with quality brands you can trust, so you can just relax and enjoy.

We'll stand behind it.

If it's made right, it should last. Service doesn't stop at delivery.

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© Walter E. Smithe Furniture + Design

Chicago Illinois Furniture Store

Walter E. Smithe Furniture + Design serves Chicago, IL and Merrillville, IN and features a large selection of quality living room furniture, bedroom furniture, dining room furniture, home office furniture, and entertainment furniture as well as mattresses, home decor and accessories. Walter E. Smithe's corporate headquarters is located in Itasca, IL and 11 store locations are in Chicago and Indiana. Walter E. Smithe serves Chicago and the surrounding areas of Arlington Heights, Geneva, Glendale Heights, Chicago, Lincolnshire, Merrillville, Naperville, Oak Brook, Skokie, Orland Park, and Vernon Hills. If you're looking for the perfect furniture in the Chicago area to suit your needs as well as your lifestyle, stop by Walter E. Smithe in Chicago or Merrillville today!

Interior Designers in the Chicago area:

Walter E. Smithe is proud to have some of the most well-trained, creative, and experienced interior designers in Chicago. To find a designer near you, click the link below.

Interior Designers in the Indiana area:

Walter E. Smithe Furniture + Design has a fantastic Merrillville location. Check out the link below to meet our Designers.