Frequently Asked Questions

If you’re shopping for custom furniture in Chicago, chances are you have a few questions in mind. But whether the issue is finding a unique leather sofa or an interior designer, Chicago furniture shoppers can rely on Walter E. Smithe to provide the answers. From expert reupholstery and refinishing services to amazing deals on Chicago furniture, Walter E. Smithe can help you with all your home furnishing and interior design needs!

 

Use the Frequently Asked Questions list below to find the solution to your next Chicago furniture problem. And if you still require assistance, feel free to contact the team at the Walter E. Smithe furniture store nearest you. Our sales staff and designers are always happy to help with any of your custom furniture needs in Chicago.

Delivery


Q: How long does delivery take?
A: Click here to find the answer.


Q: Where do you deliver to?
A: Click here to find the answer.


Q: How much does delivery cost?
A: Click here to find the answer.


Old Furniture, Reupholstery, Restoration & Repair


Q: Can you restore my favorite old furniture?
A: Click here to find the answer.


Q: Can you fix my damaged furniture?
A:
Click here to find the answer.


Q: How should I take care of my furniture?
A: Click here to find the answer.


Returns & Exchanges


Q: Can I return an item if I am not satisfied?
A: Click here to find the answer.


Q: Can I get a refund?
A: Click here to find the answer.


Q: What is your return policy?
A: Click here to find the answer.


Design and Home Furnishings


Q: How can I find the best Interior Designer?
A: Click here to find the answer.


Q: If you are out of stock at one store, how do I find out if an item is still available?
A: Check with your designer or contact us.


Q: Will Walter, Tim and Mark really match me with an interior designer?
A: Click here to find the answer.


Q: I bought a Walter E. Smithe Dining table 2 years ago, and now I want to buy two more matching chairs. How can I find out where to find these?
A: Check with your designer or contact us.


Since 1945

We design for you.

If you need a little help or a lot, our designers are here to help. Complimentary.


You can find it here.

Your style, your budget, over 200 brands, on trend.


It's built right for you.

We work with quality brands you can trust, so you can just relax and enjoy.


We'll stand behind it.

If it's made right, it should last. Service doesn't stop at delivery.

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© Walter E. Smithe Furniture + Design

Chicago Illinois Furniture Store

Walter E. Smithe Furniture + Design serves Chicago, IL and Merrillville, IN and features a large selection of quality living room furniture, bedroom furniture, dining room furniture, home office furniture, and entertainment furniture as well as mattresses, home decor and accessories. Walter E. Smithe's corporate headquarters is located in Itasca, IL and 11 store locations are in Chicago and Indiana. Walter E. Smithe serves Chicago and the surrounding areas of Arlington Heights, Geneva, Glendale Heights, Chicago, Lincolnshire, Merrillville, Naperville, Oak Brook, Skokie, Orland Park, and Vernon Hills. If you're looking for the perfect furniture in the Chicago area to suit your needs as well as your lifestyle, stop by Walter E. Smithe in Chicago or Merrillville today!


Interior Designers in the Chicago area:

Walter E. Smithe is proud to have some of the most well-trained, creative, and experienced interior designers in Chicago. To find a designer near you, click the link below.


Interior Designers in the Indiana area:

Walter E. Smithe Furniture + Design has a fantastic Merrillville location. Check out the link below to meet our Designers.