Customer Service at Walter E. Smithe | Furniture Dealer in Chicago, IL

Customer Service

Walter E. Smithe clients experience first rate client service from the time they walk into the showroom to the day of delivery. Walt, Tim and Mark Smithe are involved in day to day operations with our staff making sure each client is satisfied. Clients can call drivers on their cell phones the day of delivery, and our staff contacts each client directly after delivery to make sure their experience was positive.


  • We back every piece we sell with the best warranties in the business.
  • Solid components and old fashioned craftsmanship make the most durable furniture around.
  • Smithe designers help you find the pieces and fabrics to stand up to life around your house.
  • We wear test our fabrics. You get an unmatched fabric guarantee.
  • At our showroom, you’ll find plump cushions, perfect tailoring, deep, rich woods and flawless fit and finish.


There are 3 things that make our furniture better:

  • The wood frame - our wood frames are made by hand, one at a time & we use only the finest materials.
  • The steel springs - our springing systems are strong, durable & quiet.
  • The cushions - we offer many cushions for your seating comfort.


  • Identifies you as a preferred Walter E. Smithe client
  • Provides you with easy financing at a competitive rate
  • Enables you to put your deposit on your SmitheCard®
  • Serves as your credential for private events
  • Places you on our exclusive mailing list
  • Qualifies you for special promotions

Please stop in one of our retail locations to fill out an application. We also accept checks, VISA, MasterCard, and Discover.


From the frame to the throw pillows, Walter E. Smithe Guarantees every item we make! We offer a lifetime warranty on most frames and springs, and a ten year warranty on most cushion cores. Our fabrics and leathers are guaranteed for two years and if you have your furniture Smithe-Koted, we will cover stains on your fabric for five years. All warranty coverage is provided by Walter E. Smithe and is user friendly. We want you to feel good about your purchase many years down the road.

Shipping & Delivery

Unlike our competitors, we have our own contract fleet of meticulously maintained trucks specially designed with extra soft suspensions to ensure safe delivery of your furniture. Our drivers are carefully selected, screened and trained to make the most professional and courteous delivery you will ever experience. They are equipped with mobile telephones so you can call them to narrow down your delivery window.

Long Distance Delivery

Delivery to most any address in the world is available at competitive rates.

Contact Us

Client service can be reached at (630) 875-6270.

Since 1945

We design for you.

If you need a little help or a lot, our designers are here to help. Complimentary.

You can find it here.

Your style, your budget, over 200 brands, on trend.

It's built right for you.

We work with quality brands you can trust, so you can just relax and enjoy.

We'll stand behind it.

If it's made right, it should last. Service doesn't stop at delivery.

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© Walter E. Smithe Furniture + Design

Chicago Illinois Furniture Store

Walter E. Smithe Furniture + Design serves Chicago, IL and Merrillville, IN and features a large selection of quality living room furniture, bedroom furniture, dining room furniture, home office furniture, and entertainment furniture as well as mattresses, home decor and accessories. Walter E. Smithe's corporate headquarters is located in Itasca, IL and 11 store locations are in Chicago and Indiana. Walter E. Smithe serves Chicago and the surrounding areas of Arlington Heights, Geneva, Glendale Heights, Chicago, Lincolnshire, Merrillville, Naperville, Oak Brook, Skokie, Orland Park, and Vernon Hills. If you're looking for the perfect furniture in the Chicago area to suit your needs as well as your lifestyle, stop by Walter E. Smithe in Chicago or Merrillville today!

Interior Designers in the Chicago area:

Walter E. Smithe is proud to have some of the most well-trained, creative, and experienced interior designers in Chicago. To find a designer near you, click the link below.

Interior Designers in the Indiana area:

Walter E. Smithe Furniture + Design has a fantastic Merrillville location. Check out the link below to meet our Designers.