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Warranty and Policies

WALTER E. SMITHE FURNITURE, INC.
LIMITED WARRANTY

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ITEM

COVERAGE PERIOD

COVERAGE

DETAILS

UPHOLSTERED FURNITURE

Frames

Lifetime

Warranted against breakage caused by defects in material or workmanship

Unlimited free repairs

Springs

Lifetime

 

Warranted against breakage caused by defects in material or workmanship

Unlimited free repairs

Seat Cushions

10 YEARS

 

Warranted against excessive  break down caused by defects in material or workmanship

Replacement Cushion cores are provided free of charge and can be picked up at our warehouse.
Delivery is available for $69.99. Delivery & Installation available for $79.99.

Back Cushion Filling

10 years

Warranted against excessive  break down caused by defects in material or workmanship

Back Cushion fill is provided at no charge and can be picked up at our warehouse.
Installation is available for $79.99 per service call.

Mechanisms

10 years*

Warranted against breakage caused by defects in material or workmanship

Repair or replacement Mechanisms will be provided no charge.
$79.99 installation fee

Zippers

 

2 Years

Warranted against breakage caused by defects in material or workmanship

Unlimited free repairs.

Casters, Buttons Legs, Wood & Metal Trim

10 years

Warranted against breakage caused by defects in material or workmanship

Repair or replacement parts will be installed no charge.

Electric Motors

5 years*

Warranted against defects in materials and workmanship

Replacement motors will be provided at no charge.
$79.99 installation fee

Fabric & Leather

2 years

Warranted not to rip, stretch excessively, shrink, wear through or transfer color. Seams will hold strong.

Normal wear and tear, pilling, fading & moderate stretching are not covered.

UPHOLSTERED FURNITURE VALUE WARRANTY

 BROYHILL, CUSTOM EXPRESS, LEATHER STUDIO, THOMASVILLE, wes, CONTEMPO

& OTHER SELECT LINES:  

 1 YEAR WARRANTY ON FRAMES, SPRINGS, CUSHIONS AND FABRICS.

CASEGOODS (NON UPHOLSTERED FURNITURE)

Tables, cabinets, desks, lamps, artwork, clocks, etc.

1 year

Warranted against defects in materials and workmanship

Repairs will be made in home or in our shop at no charge.

REUPHOLSTERY WARRANTY

SEWING & CUSHIONS

2 years  sewing and cushions

Seams Guaranteed not to tear.  Cushions warranted against excessive break down caused by defects in materials or workmanship.

Frames, trim, springs, support systems are not warranted.

RUGS

AREA RUGS

1 year

Warranted not to shred or tear.  Seams will hold strong.

Use of Beater Bar vacuums voids the warranty.

Some shedding, variances in texture, sheen & other variations are normal and not defects.

BEDDING & WINDOW TREATMENTS

SLEEPER SOFA MATTRESSES

5 years 

Warranted against defects in materials and workmanship

Spring & cover defects

MATTRESSES & BOX SPRINGS

Varies by supplier

Warranted against defects in materials and workmanship

Spring & cover defects

BLANKETS, DUVETS AND SHEETS, DRAPES AND CORNICES

30 days

Warranted against defects in materials and workmanship

OPTIONAL COVERAGE

SMITHE KOTE Fabric & Leather Stain Protection

5 years

Fabric and leather guaranteed to remain free from covered stains during the warranty period

Up to 5 in home stain removals


TERMS & CONDITIONS

1.

PROPER CARE & MAINTENANCE REQUIRED. Failure to properly care for furniture voids all warranties.  Such determinations will be made  by Smithe based on industry standards.

2.

REPAIRS AFTER THE WARRANTY EXPIRES.  Coverage ends the day after the warranty period expires.  Lifetime is defined as the useful life of the original fabric. When the fabric is worn, the lifetime is over.

3.

ALTERATIONS & PROFESSIONAL UPHOLSTERY CLEANING. Alterations made by clients void all warranties.  Smithe is never liable for problems resulting from unauthorized upholstery cleaning performed by client or an independent upholstery cleaning company.

4.

RESIDENTIAL USE ONLY. No warranty coverage is available for furniture used in commercial settings.

5.

FLOOR SAMPLE CLEARANCE items are not covered by any warranties due to the discounted selling price.

6.

PROOF OF PURCHASE required.  Valid to original buyer only. 

7.

CONSEQUENTIAL DAMAGES resulting from warranty issues such as a mismatch due to unavailability of a replacement are the responsibility of the Client.

8.

SELECTION OF REPLACEMENT ITEMS must take place at the store location of the original purchase with the original sales designer

9.

REPAIRS PERFORMED BY TECHNICIANS OTHER THAN SMITHE EMPLOYEES. Smithe will not reimburse the Client for such repairs without prior review and approval.   

10.

IMPROPER USE OR ABUSE. This warranty will become void in full or part if the furniture is not used in accordance with its design; such as using a sofa or chair for sleeping in place of a bed.

LIMITATIONS & EXCLUSIONS

1.

NORMAL SIGNS OF AGING such as fading, loose threads, softening of cushions, wavy welt cording, stretching of fabric & leather, pilling, moderate warping & loosening of frames, loss of original wood finish sheen or development of leather patina are normal and are not covered under any warranty.

2.

FADING of leather, fabric, wood & metal occurs naturally after a few months.  Fading is not a sign of a defect and is not covered by any warranty.

3.

A USE FEE may apply to furniture returned in less than brand new condition.

4.

SELECTION OF REMEDY. Smithe reserves the right to select the specific remedy in each case under this warranty.

5.

EXPOSURE TO ELEMENTS. Damage caused by exposure to the elements including indoor sun exposure is never covered under this warranty. 

6.

CUSHION CORE BREAK IN PERIOD:  Cushions will soften and conform to the user  during the first few months.  These changes are not a sign of a defect and do not make the item eligible for replacement cores.  Cushion cores that feel too firm will not be replaced with softer cushions during the first 30-60 days as they will naturally become softer with use.

* IF A MECHANISM OR MOTOR IS NO LONGER AVAILABLE, a store credit will be issued to use toward new furniture.  The credit is subject to a 12.5 % per year usage discount. If possible, the mechanism will be secured at no charge to make the unit stationary.  The client may keep the original furniture in addition to the credit. No further service is available in such cases.

7.

WARRANTY UPDATES: The terms of this warranty will be updated periodically.

Walter E. Smithe, Chicago's Furniture Store!


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Andy Melchior


Chicago Illinois Furniture Store

Walter E. Smithe serves Chicago and features a large selection of quality living room furniture, bedroom furniture, dining room furniture, home office furniture, and entertainment furniture as well as mattresses, home decor and accessories. Walter E. Smithe has a corporate office in Itasca and store locations in Indiana. Walter E. Smithe serves Chicago and the surrounding areas of Arlington Heights, Geneva, Glendale Heights, Chicago, Lincolnshire, Merrillville, Naperville, Oak Brook, Skokie, Orland Park, and Vernon Hills. If you're looking for the perfect furniture in the Chicago area to suit your needs as well as your lifestyle, stop by Walter E. Smithe in Itasca, Illinois today!


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