Optional Smithe-Kote®
Stain Protection for Upholstered Furniture

COVERAGE
Smithe Kote is carefully applied prior to delivery.  Dupont Teflon in a water base is applied to fabrics using a fine mist pressurized spray.  A leather protection cream is hand applied to all leather.  Both create an invisible, breathable barrier that helps resist catastrophic stains like red wine or pet accidents.   

Smithe guarantees against the following stains on fabric or leather for 5 years from the date of delivery:

        SERVICE PROCEDURES

1. Treat stains immediately with the care kit provided at the time of purchase. 
2. If the stain persists, contact us within 2 days to arrange for a free in-home cleaning.
3. If the stain cannot be removed, Smithe will replace the stained upholstered panel.
4. If the fabric or leather is unavailable, Smithe will reupholster the entire piece in a comparable grade at no additional charge.

Smithe will make up to 5 service calls.  Additional calls available at a discounted rate. Reupholstery is made at Smithe’s sole discretion and ends all coverage.  Reupholstered items are not eligible for new coverage.  Substitutions will be made if the original cover is not available.  No adjustments made for dye lot variations resulting from panel replacements or for resulting mismatches to other pieces or decorating in the room. The value of the reupholstery is limited to the original purchase price.  

EXCLUSIONS
This protection plan protects against occasional accidental catastrophic stains such as a red wine stain on a white sofa. Coverage is not provided for every day soiling from normal use, multiple stains, repetitive soiling, or stains not attended to properly.

SMITHE KOTE does not prevent the effects of aging such as fading or general soiling over time. Overall cleaning is not provided as part of the coverage.

No coverage for stains not listed above or stains not reported within 2 days; stains resulting from abuse (repetitive or excessive soiling); wear and tear; body oil; a household move; commercial use; unauthorized maintenance or repair; dyes; caustic solutions; bleach; odors, fire, flood, rust, water stains other than beverage spills; failure to follow care instructions; stains of unknown origin. No coverage for clearance items sold as is, rugs, carpets, suede, silk or other delicate fabrics. No coverage is provided for loss of use during repair.  Smithe Kote® protection is valid to original purchaser only.

ADDITIONAL INFORMATION
Clients living outside 100 miles from the nearest Smithe showroom are responsible for additional service transport costs. Repair and replacement are limited to the damaged item only. Substitutions may need to be made if original item is no longer available.  At Smithe’s discretion, a percentage refund of the Protection Plan fee may be available in lieu of replacement.  Such payments end plan coverage. This plan is non- renewable.  Smithe reserves the right to deny the sale of Smithe Kote or cancel coverage and refund the purchase price. Coverage is limited to items listed on the sales order.